🐶Please keep in mind that colors may appear differently on your monitor compared to the actual embroidery, owing to monitor settings and lighting conditions at the time the photos were taken.
🫧Care Instructions
🧵Processing & Shipping🚚
📦Some items, such as mugs, blankets, magnets, and certain stickers, are shipped from different facilities and may arrive separately.
📍The average processing time is 3-6 days, and your order will be ready to ship within an average of 3-5 days. Please allow additional time for shipping after the processing period. Shipping times may vary based on your location, with an additional 2-3 weeks for international shipping.
⏎ Return & Exchanges
Due to the made-to-order nature of our products, we can only accept returns or exchanges for damaged or faulty items. If you have received a faulty item, please contact us, and we will gladly replace it. However, your satisfaction is of utmost importance to us. If you are not happy with your purchase, please reach out to us, and we'll do our best to address your concerns.
Most of our products are made-to-order.
Production time is 2-7 business days.
*The embroidery items may take longer.
🔹For a DIGITAL GIFT CARD Purchase :
NO PHYSICAL CARD WILL BE DELIVERED.
Shipping times may vary based on your location.
3-5 days for shipping for domestic shipping within the U.S.
2-4 weeks for international shipping.
*Please note : Customers are responsible for custom fees that may apply for international orders.
Please order early to ensure you get your items timely to avoid disappointment and expect delays during the holidays.
As processing and shipping times vary by product and location, we cannot guarantee a certain delivery date.
Due to the made-to-order nature, we only generally accept returns, exchanges or cancellations if the item is damaged or faulty.
However, we want you to love your purchase and are committed to your satisfaction! If you are unhappy with the product, don't hesitate to get in touch with us at support@bordercolliedup.com and we will work with you to make it right.
Click Here for our complete shipping & return policy.