Thank you for shopping at Bordercollied Up. If you are not completely satisfied with a purchase, we invite you to review our policy on refunds and shipping. The following terms are applicable for any products that You purchased with us.
WE ARE CURRENTLY OFFERING SHIPPING WITHIN THE USA, UK, CANADA and Australia.
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Refund and Shipping Policy:
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
- Company(referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Bordercollied Up.
- Websiterefers to this website.
- Productrefers to the products offered for sale on the website.
- Ordersmean a request by You to purchase products from Us.
Once your purchase has been confirmed, your order will be usually processed and shipped within 2-7 days (Monday to Friday excluding holidays). Depending upon the destination, the package should be delivered to your preferred location within next 7-15 business days. For overseas orders the shipping might take 4-6 weeks.
We use courier companies that provide tracking information and keep you updated regarding the same after your placed order has been processed. All tracking numbers will be emailed once the order is processed. International shipments are subject to import taxes and duties by the destination country upon receipt which is the sole responsibility of the buyer.
All tracking numbers will be emailed once the order is processed. International shipments are subject to import taxes and duties by the destination country upon receipt which is the sole responsibility of the buyer.
Shipping costs will be calculated at the time of checkout and it may vary depending on weight, postal code, and shipping method. Shipping to remote locations and foreign countries may require additional time and shipping charges for delivery.
Please be reminded that you will have to sign acceptance for your ordered when it is delivered. If you are unavailable at the time of delivery, your order will be couriered to you on the next available working day.
If you are not available to accept delivery of your shipment, the assigned courier company will provide a notification card advising you of the process for redelivery. If three (3) attempts in total are made to deliver your order, it will be returned to us. Redelivery will be at the expense of the customer.
Once the package is shipped from our warehouses, we do not have any control of the package afterwards. If you for some reason didn’t receive your package, please contact the courier company for the package status.
Delays In Delivery
We may provide shipping time estimations for all of our products. We will work to get your order to you as quickly as possible, but please note that our shipping lead times are all estimations and we cannot guarantee an order to arrive by a specific time.
Estimated delivery dates are indicative & approximate values only and items can be shipped earlier or later also on case-to-case basis depending on availability of item and other factors. No refund, returns, replacement & exchange will be entertained for this reason.
Certain products purchased during this time may be delayed due to business interruptions due to local regulations regarding COVID-19. We are doing our best to estimate any potential delays in shipments on our product pages. We appreciate your patience and understanding at this time.
In rare cases, delivery may take longer for orders coming from overseas due to:
- Bad weather
- Flight delays
- National holidays or Festivals
- Order fulfillment process
- Customs clearance procedures
- Other unforeseen circumstances
While we will use our best efforts to fulfill all orders, we cannot guarantee the availability of any particular product displayed on the Site. We reserve the right to discontinue the sale of any product listed on the Site at any time without notice.
We reserve the right, at our sole discretion, to refuse or cancel any order for any reason.
In case of internal disturbances in the recipient destination (war, strife, riots etc.), we reserve the right to cancel an order and refund the money if we feel that a package cannot be delivered safely.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
Due to the nature of our products, we do not accept refunds/exchange on orders. Any product once received by you, can only be returned to us for a refund or replacement only if:
- You received a damaged/faulty product.
- You received a wrong product.
- Your product never arrived.
If you have encountered any issues with your order, please contact us with proof as below:
- The photos of original package with front and back sides.
- The photos or video of the defective product(s).
- The photos, video or screenshot showing the malfunction of the defective product.
We will usually offer you a refund or send a replacement, as soon as the problem is confirmed.
Return of or refund for purchased Products shall not be entertained by Bordercollied Up if:
- The Product has been used or altered in any manner;
- The price tags, brand tags, box, original packaging material, and accompanying accessories have been damaged or discarded by the User;
- The product is not accompanied by the original invoice of purchase.
- The serial number/IMEI number/bar code of the Product, as applicable, does not match our records;
- The accessories delivered with the Product are not returned along with the Product, in an undamaged condition;
- The product was marked as non-refundable, clearance sale/final sale, gift or promotional item;
- There are any major stains, dents, scratches, tears or any other damage to the Products or any part thereof;
- The Product doesn’t reach us in sellable condition;
- Bordercollied Up is satisfied that the Product has been rendered used, defective or unusable;
We reserve the right to refuse returns of any product that does not meet the refund conditions in our sole discretion. We will usually offer you a refund or send a replacement as soon as we receive the product from you. This process might take 14 days to a month depending upon the different scenarios.
To exercise your Refund/Replacement/Exchange rights, please contact us at: email@example.com