Embroidery Modification🧵🪡

🔹Small Customization Request🔹

We absolutely love and value everyone’s uniqueness. If your pet has distinctive markings like less white on the tail, reduced white around the neck, or no white on the back, Or if you want to add a special text, we'd be delighted to customize our design.

Before placing an order, please MESSAGE US with your modification request. We want to ensure our work aligns perfectly with your expectations. ☝️Photos are also very helpful for us!

🔹 How does it work? ⬇️

1. Message us 👉 support@bordercolliedup.com

Let us know your interest and find out if our modification will meet your expectations.

2. Artwork Modification🎨

If you decide to request a modification, we'll work on the design, and you'll receive a sample image for your review. We'll revise until we get your approval. Once the artwork is ready, please place an order through this page using the customization code, which will be provided upon the completion of the artwork.

3. Item Production🧵🪡

Upon receiving your order, we'll send the artwork to the embroidery team at our partner facility, where our designs are translated into beautiful stitches.✨

🔹 Currently Available Items For Embroidery🔹

• Cotton Hats
• Beanies
• T-shirts
• Sweatshirts
• Hoodies

*Hats and Beanies are available in one size

How Long Does It Take Until Delivery? 🚚

• Customization Time: 2-4 days (depending on order volume)
• Processing Time (Item Production): 2-7 days
• Shipping Time: 3-5 days

🔹The average customization/modification time is 2-3 days. However, processing time may be extended due to high order volume at the production facility. Please allow additional time for shipping after the processing period. Shipping times may vary based on your location, and international orders may take an additional 2-3 weeks

🚨 Holiday Season Orders

Please consider placing your order in advance as production times may be extended due to high order volume.

📦 Some items, such as mugs, blankets, magnets, and certain stickers, are shipped from different facilities and may arrive separately.

⏎ Return & Exchanges

Due to the made-to-order nature of our products, we can only accept returns or exchanges for damaged or faulty items. If you have received a faulty item, please contact us, and we will gladly replace it. However, your satisfaction is of utmost importance to us. If you are not happy with your purchase, please reach out to us, and we'll do our best to address your concerns. exchanges for damaged or faulty items. If you have received a faulty item, please...

🫧 Care Instructions For Apparel 🫧

• Can be machine-washed cold, inside out on a gentle cycle with a mild detergent and like colors.
• Can use a small amount of chlorine bleach.
• Do not dry clean.
• Tumble dry low/cool or hang to dry for the longest life.
• Do not wring out the embroidery.
• Cool iron inside-out if necessary; do not use the iron directly on the design.

🫧 Care Instructions For Hats & Beanies 🫧

• Wipe clean with a damp cloth in the spots where it’s needed.
• If necessary, it can be hand-washed cold. Don’t use brushes.
• Do not machine wash.
• It cannot be bleached, tumble-dried, ironed, or dry-cleaned.